Omnia Mechanical Group

571 Timpson Place Bronx, NY 10455

Phone: 212-534-2500

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Electric Motor Troubleshooting: How to Tell if a Motor Is Bad

Whether you own a duplex or manage an apartment building that stretches for an entire New York City block, the integrity of your water pump is essential. When a pump’s electric motor fails, it causes both disruption for tenants and unexpected work interruptions for you. At Antler Pumps, we deal with this type of problem all the time and know what to do. Here are four signs your pump’s electric motor is malfunctioning.

No Water Pressure

A crisis for tenants

One of the most obvious signs that something is wrong with your water pump is a lack of water pressure. At worst, your tenants may receive no water at all, which is a disaster for people who need to bathe, cook, and clean.

Often, the electric motor driving the pump is at fault when this happens. You may not be able to turn the pump on at all, or it may run for a minute and then shut itself off without coming on again when it should. The result is the same: empty taps or just a trickle of water.

The first thing to check if tenants complain of no water pressure is the place where the water enters your building. Sometimes there is a neighborhood-wide water problem or a clog near the start of your water service.

Next, assess the pump and motor. If they are not running as described above, it’s time to call in the experts to see if the pump needs repair or replacement. The causes for this malfunction include:

  • Electrical power failure or wiring issue
  • Motor overheated and shut off automatically as a safety mechanism
  • Needs oiling and/or bearings replaced (see the section on noise, below)
  • Pressure problems (relay switch or contacts, sensor tube clogging, clog in pressure control base, or pressure control switch broken)

If the water pressure is fine in some units but not in others, there are a couple of common explanations. One is that your piping has become clogged in certain areas, limiting the amount of water that can be delivered. A call to your plumber is then in order.

Another reason is that the pressure is insufficient for reaching the upper floors, a frequent occurrence in taller buildings. In this case, installing a booster pump or using pressure-equalizing methods (often needed with rooftop tanks) can solve the problem.

Pump Runs Continually

Noise and energy waste

You should know the typical cycle for your particular water pump. It may run more frequently during high-demand periods at each end of the day, but it should usually run intermittently when water demand is lower.

If your pump motor is running continually, it’s often a sign the motor is bad. This causes excess wear and tear on the motor and pump system (which itself can cause overheating and pump failure), but it can also create an irritating noise for tenants (see below). It may also be running up your electric bill unnecessarily.

A pump motor that runs all the time, especially if it never did so before, warrants a call to your pump specialists before the pump fails completely.

Intermittent Hot and Cold Water

Another tenant nightmare

Perhaps even worse for tenants than water that won’t turn on is getting all lathered up in a nice hot shower, only to have the water turn ice cold. This typically happens if the pump from the hot water boiler malfunctions or fails. It can also occur during high water use times of day if the hot water pump is not sufficient for the demand or size of the building.

This problem often comes on slowly if it’s due to water pump failure versus an insufficient pump size to maintain pressure. As the hot water cuts out more frequently, you’ll start to hear from tenants how unacceptable it is. You may even experience it yourself if you live in the building. In the winter months, tenants may experience insufficient heat, if the boiler also supplies their radiators.

Don’t wait until this is costing you money. Tenants who aren’t getting proper water supply may pursue legal channels if the situation is not remedied. When your hot water starts failing, check out your boiler pump motor. Any of these observations mean it’s time to contact your pump experts:

  • Pump not running at all
  • Pump cycle stopping too quickly
  • Pump not running as often as it should
  • Pump running continuously when it normally cycles
  • Pump making an unusual noise
  • Pump too hot to the touch

Excessive Noise and Vibration

A nighttime aggravation

As mentioned above, a pump that is excessively noisy or vibrating is an issue for tenants. You may notice that tenants don’t hear the pump motor noise during the day, but when it’s quiet, the sound keeps them from sleeping. You may even hear complaints from adjoining buildings.

Unusual or too much noise from your pump motor means something is awry. You may hear grinding or shearing noises, indicating loose parts, the need for lubrication, or bearings that need replacement. Sometimes the motor is nearing the end of its lifecycle and needs to be replaced entirely.

Excess vibration is typically remedied easily by securing the motor and pump more tightly. You may need a larger base, improved fasteners, or vibration dampening materials.

Are you experiencing problems with your water pump motor like the ones above? Is your pump motor on its last legs or due for routine maintenance? Reach out to Antler Pumps, “The NYC Pump Guys,” by calling 212-534-2500 or using our online form to schedule an appointment.

We perform new pump installations, repairs, annual maintenance and emergency service for your convenience. Additionally, Antler Pumps has its own repair facility, where we can diagnose and fix motor problems to get you back to normal as soon as possible.


Our Privacy Policy

Omnia Mechanical Group(the “Company”) strives to ensure the highest standards for property listings and customer information privacy. Please review the following statement to learn about our company practices and policies. Please be aware that our Privacy Policy is subject to change at any time.

1. Purpose.

This Privacy Policy (“the Policy”) provides information on how the Company uses your personal information. By agreeing to the Policy, you agree to our collection and use of your personal information as described in the Policy. This Privacy Policy is effective for all new users of Sanitaryplumbing.com.

2. Personal Information.

You can browse some areas of Antler.nyc (“the Website”) without being a registered user. However, certain activities do require registration. (You consent to the transfer and storage of your information by registering with Antler.nyc). We may collect and store the following personal information:

  • Name, email, address, telephone number, and (depending on the service used), move-in dates;
  • Transactional information (such as lease terms, lease parties);
  • Computer sign-on data, statistics on page views, and traffic to and from the Website; and
  • Other information, including IP address and other web log information.

3. Use of Information.

Our primary purpose in collecting personal information is to provide you with a safe and user-friendly experience. For example, the Company may use your personal information to:

  • Improve our services and the Website’s content and layout;
  • Provide the services and necessary customer support you request;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Track and record customer satisfaction with our services;
  • Protect the Company against error and fraud;
  • Inform you of special promotions and announcements;
  • Enforce our agreements, terms, conditions, and policies; and
  • As otherwise described to you at the time of collection.

We may occasionally ask you to complete optional surveys. These surveys are used to improve and customize your experience with Sanitaryplumbing.com.

The Company always provides you the ability to opt-out of further communication such as promotions and surveys; see the Opt-Out section below.

The Company does not share any of your personal information with outside organizations, companies, individuals, etc. The only exception to this standard is if such a disclosure is reasonably necessary to respond to any and all legal processes.

4. Links to Other Sites.

The Website may have links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices of the content of those linked websites.

5. Safety & Security Precautions.

The Website has strict security measures in place to protect you and your information from fraud. Once your information is provided to Antler Pump & Motor Corporation, we strive to ensure the confidentiality of your identity and information.

6. Opt-Out.

The Company provides you with the opportunity to opt-out of receiving promotional and other non-essential, marketing-related communications from Antler Pump & Motor Corporation. If you would like to opt-out of these select communications, please see any of the Company’s email communications and follow the directions indicated.

7. Account Protection.

Your password ensures the security of your account. When choosing a password, the Company suggests using various characters. It is highly recommended that you do not disclose your Sanitaryplumbing.com password to anyone. (If you do disclose your password or your personal information with others, you are responsible for all actions taken in the name of your account.) If the security of your password is compromised for any reason, please contact the Company immediately.

8. Accuracy of Information

The Company does not guarantee the accuracy of information for any and all of its properties on the Website, and is not responsible for any errors or misrepresentations (made by Renters, the Client, or otherwise).

9. Cookies

The Company may place a small cookie on your computer’s hard drive. This allows us to personalize your use on the Website. In order to maximize the functionality and usability of the Website, you must set your browser’s preferences to allow both permanent and temporary cookies.

10. Changing Your Personal Information.

Should your personal information change, please immediately update your information on the Website. This will ensure the accuracy of our records. The Company does retain personal information from closed accounts in order to comply with law and collect and disburse any fees owed.

11. Third Parties

This Privacy Policy addresses only the use of information we collect from you. Since Antler.nyc does not control the privacy policies of third parties, you are subject to the privacy policies of those third parties. It is advisable that you consult with the management of third parties before you disclose your personal information to others.

12. General

We may amend this Privacy Policy at any time by posting the amended terms on the Website. All amended terms are immediately effective after they are initially posted on the Website.

13. Privacy Policy Questions & Concerns

Questions and/or concerns regarding the Policy should be emailed to the following email address: info@omniagroup.nyc.