Omnia Mechanical Group

571 Timpson Place Bronx, NY 10455

Phone: 212-534-2500

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Hot Water and Heat Complaints in NYC: Avoid These Common Calls When You’re a Property Manager

New York City often experiences brutal winters with heavy snowfalls and frigid temperatures. As a building owner, you are responsible for ensuring your property provides adequate heat from the general heating system and water supply.

Heat complaints in NYC are always high. From October 1st, 2022, to January 10th, 2023, complaints reached an alarming 118,600, with the Bronx reporting the most unique heat complaints throughout 2022. Discover the problems in your building sparking hot water and heating issues.

What’s Sparking Heat Complaints in NYC?

Common Boiler Problems

When a heating system is not working, it is sure to cause a lot of complaints. Tenants may complain to property managers about insufficient heating or a complete lack of heat. As a property owner, you must resolve the issues quickly or face legal repercussions.

There are many potential causes for insufficient or a complete lack of heat, some with easy resolutions. For example, a boiler unit can sometimes trip a circuit and shut down. Maintenance staff can try resetting the tripped breaker but should call a professional if the unit continues to trip the circuit.

Another potential culprit for insufficient heating is a faulty thermostat. While smart or conventional thermostats look easy to manage, they can glitch sometimes. Also, the devices are susceptible to human error. If a thermostat is genuinely malfunctioning and disrupting heating functions, a professional should replace it.

Boilers generate heat by heating a water supply. Then, the system circulates hot water through pipes to baseboard heaters or radiators. If the water is losing too much heat during the trip, you likely have a leak in the system.

If your radiators don’t seem to heat at all, you may have blockages in the line or air pockets in the system. If dealing with air pockets, you can bleed the system. That said, some heating issues stem from more significant issues that require professional inspection and repair.

Finally, if your building uses an oil or gas furnace or boiler, the heating problems can stem from fuel leaks, overrun heat pumps, failing fan motors, or mechanical issues. Do not attempt to resolve any heating issues without consulting and working with a professional. Boilers are dangerous appliances and require knowledgeable technicians to avoid significant issues.

Common Water Heater Problems

Heat complaints in NYC don’t only involve general heating systems; problems with the hot water supply also is a hot-button issue among NYC tenants. Water heaters are essential to the quality of life in residential buildings. Unfortunately, these appliances can break down without routine maintenance and cause disruptions.

If a water heater does not produce hot water or cannot support demand, the problems can stem from a faulty thermostat, heating element, or dip tube. Water heaters are pressurized systems, so only experienced professionals should diagnose or repair damages.

As with boiler systems, faulty thermostats are common enough problems with water heaters, and the symptoms are usually temperature extremes. A problematic thermostat creates significant safety concerns as it can lead to burns and scalding of tenants. You can avoid some liability risks by installing anti-scald devices in units.

If heat complaints in NYC center around water temperature and include symptoms like brown or orange water, the unit’s water heater may have a sediment buildup. Such issues might also be a sign that the heater has reached its life expectancy, typically 10 to 15 years.

Leaks can cause a poor supply of hot water. If the appliance is leaking, the hot water supply in the tank is continuously replenishing, meaning the tank is likely cycling on more often than usual. Leaks can stem from loose connections or corrosion, so it is essential to have a professional inspect the system.

Overall, poor maintenance is the primary culprit of hot water tank problems, including colder temperatures. All vital systems and appliances in your building require routine maintenance; without it, the system degrades and likely won’t reach expected lifetime limits.

What’s the Solution for Heat Complaints in NYC?

Annual Service Contracts

Annual service contracts for boilers and heating equipment can protect building owners from frequent complaints and liability issues. A typical service contract includes:

  • – Seasonal maintenance
  • – Tune-ups
  • – Checkups
  • – Emergency service
  • – Priority treatment

The beauty of annual contracts is they remove the pressure from building owners. You no longer have to keep track of maintenance schedules because Antler Boilers will do it for you.

With annual agreements, you invest in preventative maintenance, meaning fewer risks of emergency breakdowns and system accidents. The plans also result in improved efficiency, better indoor air quality, and improvement of system lifespan.

Ultimately, annual service contracts ensure consistency in the care of your boiler and heating appliances limiting heating complaints in NYC properties. While the initial cost of the agreement may seem steep, remember what you are getting. The plan gives you priority scheduling and ensures your systems receive all proper maintenance.

Also, when considering the cost of the service, view it in terms of the average cost of common boiler repairs. On average, a gas boiler will cost between $100 and $8,500 to repair or replace; an electric boiler costs between $200 and $6,500. A maintenance contract reduces the need for significant repairs and can increase the system’s life expectancy.

Annual service contracts are also lifesavers in NYC, where the climate shifts drastically from season to season. As a building owner, having boiler units break down in extreme cold brings up potential liability concerns. Routine maintenance with service contracts significantly reduces the threat of complete system breakdowns, thereby reducing complaints and liability risks.

How Do You Get Help With Heat Complaints in NYC?

Call Calray Boilers for System Inspections and Maintenance

Heating systems and hot water heaters require continuous care to ensure the systems function correctly. Lapsed maintenance is a surefire way to risk the integrity of the systems.

Heat complaints in NYC are common for property owners, but many are avoidable with routine maintenance and service contracts. Contact Calray Boilers at 212-722-5506 to discuss annual service contracts or schedule an inspection or routine service call. Our team is always ready to ensure your property can handle NYC heating demands.

Our Privacy Policy

Omnia Mechanical Group(the “Company”) strives to ensure the highest standards for property listings and customer information privacy. Please review the following statement to learn about our company practices and policies. Please be aware that our Privacy Policy is subject to change at any time.

1. Purpose.

This Privacy Policy (“the Policy”) provides information on how the Company uses your personal information. By agreeing to the Policy, you agree to our collection and use of your personal information as described in the Policy. This Privacy Policy is effective for all new users of

2. Personal Information.

You can browse some areas of (“the Website”) without being a registered user. However, certain activities do require registration. (You consent to the transfer and storage of your information by registering with

3. Use of Information.

Our primary purpose in collecting personal information is to provide you with a safe and user-friendly experience. For example, the Company may use your personal information to:

  • Improve our services and the Website’s content and layout;
  • Provide the services and necessary customer support you request;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Track and record customer satisfaction with our services;
  • Protect the Company against error and fraud;
  • Inform you of special promotions and announcements;
  • Enforce our agreements, terms, conditions, and policies; and
  • As otherwise described to you at the time of collection.

We may occasionally ask you to complete optional surveys. These surveys are used to improve and customize your experience with

The Company always provides you the ability to opt-out of further communication such as promotions and surveys; see the Opt-Out section below.

The Company does not share any of your personal information with outside organizations, companies, individuals, etc. The only exception to this standard is if such a disclosure is reasonably necessary to respond to any and all legal processes.

4. Links to Other Sites.

The Website may have links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices of the content of those linked websites.

5. Safety & Security Precautions.

The Website has strict security measures in place to protect you and your information from fraud. Once your information is provided to Omnia Mechanical Group, we strive to ensure the confidentiality of your identity and information.

6. Opt-Out.

The Company provides you with the opportunity to opt-out of receiving promotional and other non-essential, marketing-related communications from Omnia Mechanical Group. If you would like to opt-out of these select communications, please see any of the Company’s email communications and follow the directions indicated.

7. Account Protection.

Your password ensures the security of your account. When choosing a password, the Company suggests using various characters. It is highly recommended that you do not disclose your password to anyone. (If you do disclose your password or your personal information with others, you are responsible for all actions taken in the name of your account.) If the security of your password is compromised for any reason, please contact the Company immediately.

8. Accuracy of Information

The Company does not guarantee the accuracy of information for any and all of its properties on the Website, and is not responsible for any errors or misrepresentations (made by Renters, the Client, or otherwise).

9. Cookies

The Company may place a small cookie on your computer’s hard drive. This allows us to personalize your use on the Website. In order to maximize the functionality and usability of the Website, you must set your browser’s preferences to allow both permanent and temporary cookies.

10. Changing Your Personal Information.

Should your personal information change, please immediately update your information on the Website. This will ensure the accuracy of our records. The Company does retain personal information from closed accounts in order to comply with law and collect and disburse any fees owed.

11. Third Parties

This Privacy Policy addresses only the use of information we collect from you. Since does not control the privacy policies of third parties, you are subject to the privacy policies of those third parties. It is advisable that you consult with the management of third parties before you disclose your personal information to others.

12. General

We may amend this Privacy Policy at any time by posting the amended terms on the Website. All amended terms are immediately effective after they are initially posted on the Website.

13. Privacy Policy Questions & Concerns

Questions and/or concerns regarding the Policy should be emailed to the following email address: