Omnia Mechanical Group

571 Timpson Place Bronx, NY 10455

Phone: 212-534-2500

Contact us on email!

Landlord’s Guide to Heat and Hot Water in NYC Apartments

Hot water problems and issues with heat in NYC apartments are common headaches for landlords and property managers. But they don’t have to be. With attention to the boiler and related plumbing, it’s possible to reduce malfunctioning problems and keep systems running smoothly. Here are five ways you can prevent heat and hot water disasters in your building.

Stay on Top of Boiler Maintenance

Schedule Routine Care

The number one way to avoid problems with your property’s heat and hot water is to remain on track with boiler maintenance. This means scheduling boiler checks and routine care.

Don’t wait until the cold weather hits New York; book an appointment for a boiler evaluation now. This has two advantages. First, Calray’s boiler experts will have more room in their schedule to meet your needs at a convenient time. The closer we get to winter, the fewer appointments we have available.

Second, you can prevent small boiler problems from turning into disastrous ones by catching them early, ideally before tenants even need to turn on their heat in the fall. If you need to order parts, complete repairs, or switch to an auxiliary boiler, you can do so at a leisurely pace, without interrupting your tenants’ service. And, you won’t be paying for emergency repair calls or rush shipping on equipment.

Know the Signs of Boiler Problems

Heed Warnings Early

Another top piece of advice we often share with clients is to be aware of the early signs of boiler problems, before you are completely left without heat or hot water. Visit the boiler room regularly and create a list of elements to check on a routine basis, the same way aircraft maintenance workers evaluate planes before every flight.

Educate building staff on what to look for that could prompt a call for a boiler professional:

  • Leaking water or worn plumbing connected to the boiler
  • Gauges not operating properly
  • Boiler room carbon monoxide detector triggering
  • Boiler failing to light as needed
  • Boiler lighting too frequently or running continuously
  • Frequent low water level
  • Low water level device not functioning
  • Too high or low pressure or expansion tank not regulating pressure
  • Strange noises when the boiler is running
  • Tenants complaining of tepid/cold water or intermittent scalding/cold water from the taps or no/insufficient/excessive heat from their radiators

Plan for Boiler Repairs and Upgrades

Collect Information and Budget

As mentioned above, a great advantage to staying on top of routine boiler maintenance is that you know immediately when repairs are needed. Being able to plan for repairs in a non-urgent manner has benefits beyond those we’ve already discussed.

You may decide it’s time to do some boiler, or other related plumbing upgrades, as long as you’re having work done on the system. The luxury of forethought is that you have the opportunity to explore various components or obtain knowledge about new local codes. It also allows you to budget accordingly. For a sole owner, this may be a simple step, but if you manage a condo or co-op building, you want to give your board members or associations the chance to discuss the finances related to any significant boiler changes.

Consider Energy-Efficient Improvements

Save Money… and the Environment

If you haven’t made upgrades to your building in a while, or if you recently purchased an older property, it may be time for some energy-efficient improvements. The beauty of these upgrades is twofold: they’re better for the environment, and they could save you money on your utility bills.

Think about all the facets of daily living that have changed since your boiler system was originally designed. Aside from just age and wear and tear, your boiler is probably working harder than it was 20 or more years ago due to onsite gym facilities, dishwashers, in-unit laundry, and other high-demand elements that were formerly considered luxuries and are now thought of as must-haves. Also, with current health concerns, many people are working or studying at home and using more heat or hot water than in previous years.

Your boiler experts can show you where you might be able to reduce energy use in your building. In the long run, this may save you time and hassle. You may want to alternate multiple boilers or separate your heat and hot water boilers for efficiency. Programmable thermostats and thermostatic radiator valves give tenants more control over their environments and cut back on unnecessary boiler use, for example, by turning down the heat at night. Systems that are constantly running at capacity are more prone to breakdowns as well as energy waste, which means more fix-it calls and expenses for you.

Work with Tenants to Avoid Complaints and Violations

Educate and Collaborate

Water and heat in NYC apartments tend to be contentious issues between tenants and landlords. Statistically, this is more likely to be the case with smaller buildings.

Tenant complaints about inadequate heat and hot water eat up your time, create a bad reputation for your building, and may leave you vulnerable to city fines and legal consequences.

Therefore, it’s in your best interest to work with tenants to resolve any problems quickly. Start by educating them about what’s normal and not normal, so they can report any signs of an impending boiler or plumbing malfunction. For example, water hammer, that annoying clanging radiator noise, indicates the need for better pipe insulation to stop the noise and reduce heat loss.

Encourage your tenants to keep you informed about hot water and heat issues. You’ll avoid having your boiler kink out because you didn’t know it was on its last legs.

Want to know more about how you can improve the function of heat and hot water in your building? Reach out to Calray Boilers by calling 212-722-5506 or by using our online form to send a message or schedule an appointment. Don’t wait until you have a boiler emergency or the cold weather arrives! Get in touch today.

Our Privacy Policy

Omnia Mechanical Group(the “Company”) strives to ensure the highest standards for property listings and customer information privacy. Please review the following statement to learn about our company practices and policies. Please be aware that our Privacy Policy is subject to change at any time.

1. Purpose.

This Privacy Policy (“the Policy”) provides information on how the Company uses your personal information. By agreeing to the Policy, you agree to our collection and use of your personal information as described in the Policy. This Privacy Policy is effective for all new users of

2. Personal Information.

You can browse some areas of (“the Website”) without being a registered user. However, certain activities do require registration. (You consent to the transfer and storage of your information by registering with

3. Use of Information.

Our primary purpose in collecting personal information is to provide you with a safe and user-friendly experience. For example, the Company may use your personal information to:

  • Improve our services and the Website’s content and layout;
  • Provide the services and necessary customer support you request;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Track and record customer satisfaction with our services;
  • Protect the Company against error and fraud;
  • Inform you of special promotions and announcements;
  • Enforce our agreements, terms, conditions, and policies; and
  • As otherwise described to you at the time of collection.

We may occasionally ask you to complete optional surveys. These surveys are used to improve and customize your experience with

The Company always provides you the ability to opt-out of further communication such as promotions and surveys; see the Opt-Out section below.

The Company does not share any of your personal information with outside organizations, companies, individuals, etc. The only exception to this standard is if such a disclosure is reasonably necessary to respond to any and all legal processes.

4. Links to Other Sites.

The Website may have links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices of the content of those linked websites.

5. Safety & Security Precautions.

The Website has strict security measures in place to protect you and your information from fraud. Once your information is provided to Omnia Mechanical Group, we strive to ensure the confidentiality of your identity and information.

6. Opt-Out.

The Company provides you with the opportunity to opt-out of receiving promotional and other non-essential, marketing-related communications from Omnia Mechanical Group. If you would like to opt-out of these select communications, please see any of the Company’s email communications and follow the directions indicated.

7. Account Protection.

Your password ensures the security of your account. When choosing a password, the Company suggests using various characters. It is highly recommended that you do not disclose your password to anyone. (If you do disclose your password or your personal information with others, you are responsible for all actions taken in the name of your account.) If the security of your password is compromised for any reason, please contact the Company immediately.

8. Accuracy of Information

The Company does not guarantee the accuracy of information for any and all of its properties on the Website, and is not responsible for any errors or misrepresentations (made by Renters, the Client, or otherwise).

9. Cookies

The Company may place a small cookie on your computer’s hard drive. This allows us to personalize your use on the Website. In order to maximize the functionality and usability of the Website, you must set your browser’s preferences to allow both permanent and temporary cookies.

10. Changing Your Personal Information.

Should your personal information change, please immediately update your information on the Website. This will ensure the accuracy of our records. The Company does retain personal information from closed accounts in order to comply with law and collect and disburse any fees owed.

11. Third Parties

This Privacy Policy addresses only the use of information we collect from you. Since does not control the privacy policies of third parties, you are subject to the privacy policies of those third parties. It is advisable that you consult with the management of third parties before you disclose your personal information to others.

12. General

We may amend this Privacy Policy at any time by posting the amended terms on the Website. All amended terms are immediately effective after they are initially posted on the Website.

13. Privacy Policy Questions & Concerns

Questions and/or concerns regarding the Policy should be emailed to the following email address: