Omnia Mechanical Group

571 Timpson Place Bronx, NY 10455

Phone: 212-534-2500

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My Apartment Complex Has No Water: What to Check First to Restore Water

If you are a New York City property owner or manager, one of the worst things you can hear yourself say is, “My apartment complex has no water.” To get water restored as quickly as possible, here’s a list of what you should check. Sometimes a lack of water is out of your control, but often it’s due to a problem with a pump or plumbing component in your building. By identifying the concern quickly, you can better notify occupants and either fix the issue or describe to experts for timely repair.

Hot AND Cold Water

Boiler or entire water supply?

The first thing to check is whether both your hot and cold water are failing. Depending on the size of the property and the way the plumbing has been set up, you may find:

  • Only the hot water isn’t working. This points to a problem with the boiler system. It could be that the boiler is turned off or malfunctioning or that the hot water distributor pump isn’t working.
  • The hot water works until the tank is empty. Your boiler gets its water from the cold water automatic water feeder. If once the tank is depleted the water runs out, you have a problem with both your hot and cold water supply (assuming the boiler feed pump is operating).
  • Both hot and cold water are not working. This is generally a larger issue, for which you may find a solution below. Also, in smaller properties, if the cold water goes out, the hot water may not run either, as it depends on the cold water pressure to push water from the hot water heater.

Municipal Water Supply

Broken main or pressure problem?

Is your building receiving water from the city water main? If your water has not been intentionally shut off for some reason, this happens when there is a broken water main, which can occur because of construction or an accident. There may also be a sudden drop in pressure if there is a fire in the area and hydrants are in use. (This is why your backflow prevention device and annual RPZ test are so important.) There’s not much you can do in this situation until the city restores water.

Water Main

Shut-off valve or clog?

Once the main enters your building, it’s possible that the water inside isn’t going very far. Usually, this is due to one of three issues:

  • Main valve accidentally shut off (turn it back on)
  • Pressure too low (adjust your pressure regulator for higher pressure)
  • Clog near the main (clear the clog and add a strainer or whole-building water filtration system)

Water Distributor Pump

No supply to units?

If water is flowing into your building and your boiler but not making it to your units, it may be that your water distributor pump is the culprit. Signs the pump is malfunctioning include:

  • Pump not turning on or only running intermittently
  • Loud or unusual noise coming from the pump
  • Pump triggering circuit breaker
  • Water leaking from the pump (may also have obvious worn, hardened, or cracked gaskets or seals)
  • Pump encrusted with sediment, rust, mineral scale, or other undesirable particulate matter

This should prompt a call to Antler Pumps for a cleaning, repair, or replacement of the distributor pump. We can examine the pump components and ensure that key parts like the impeller and motor are working properly.

Booster Pumps or Low Pressure

Upper stories only?

If the lack of water supply is only a problem in the upper stories of the building, you have a water pressure problem, which can even happen in buildings with rooftop tanks. Gravity favors lower stories, leaving higher levels with less water pressure.

The solution here is a pressure booster pump or series of booster pumps to equalize pressure between floors and overcome the force of gravity. If you already have a booster pump, it may need repair or adjustment, as it’s not getting the job done. We’re happy to take a look at your booster pump for you to make sure it’s the right size, set up properly, and operating smoothly.

Clogged or Broken Pipes

Blockage or leak preventing water flow?

In older buildings with plumbing systems that haven’t been updated in decades, you may have a blocked pipe or a leak that is siphoning off your water supply. Signs that this is the problem include:

  • Water is working in some parts of the building but not others.
  • You have old pipes, such as galvanized pipes that are prone to narrowing and blockage over time.
  • Your building has had problems with clogged pipes or other plumbing components in the past.
  • You have had a history of frozen pipes that can make them vulnerable to leaking and breakage later.
  • You hear or observe signs of a leak, such as water dripping, stains on walls or ceilings, or damp spots where it should be dry. Pressure may diminish over time, as what was once a small leak grows larger.

In this instance, because it’s not a pump issue, we’d refer you to our Omnia Mechanical Group partners at Sanitary Plumbing to address the issue and get your water supply back to where it should be.

Is your building experiencing problems with its water supply? Do you suspect it’s due to a pump problem, or are you overdue to have regular maintenance performed on your pumps? Don’t wait until you find yourself Googling “My apartment complex has no water” at the most inconvenient time. Call Antler Pumps today at 212-534-2500 to schedule a service call.


Our Privacy Policy

Omnia Mechanical Group(the “Company”) strives to ensure the highest standards for property listings and customer information privacy. Please review the following statement to learn about our company practices and policies. Please be aware that our Privacy Policy is subject to change at any time.

1. Purpose.

This Privacy Policy (“the Policy”) provides information on how the Company uses your personal information. By agreeing to the Policy, you agree to our collection and use of your personal information as described in the Policy. This Privacy Policy is effective for all new users of Sanitaryplumbing.com.

2. Personal Information.

You can browse some areas of Antler.nyc (“the Website”) without being a registered user. However, certain activities do require registration. (You consent to the transfer and storage of your information by registering with Antler.nyc). We may collect and store the following personal information:

  • Name, email, address, telephone number, and (depending on the service used), move-in dates;
  • Transactional information (such as lease terms, lease parties);
  • Computer sign-on data, statistics on page views, and traffic to and from the Website; and
  • Other information, including IP address and other web log information.

3. Use of Information.

Our primary purpose in collecting personal information is to provide you with a safe and user-friendly experience. For example, the Company may use your personal information to:

  • Improve our services and the Website’s content and layout;
  • Provide the services and necessary customer support you request;
  • Resolve disputes, collect fees, and troubleshoot problems;
  • Track and record customer satisfaction with our services;
  • Protect the Company against error and fraud;
  • Inform you of special promotions and announcements;
  • Enforce our agreements, terms, conditions, and policies; and
  • As otherwise described to you at the time of collection.

We may occasionally ask you to complete optional surveys. These surveys are used to improve and customize your experience with Sanitaryplumbing.com.

The Company always provides you the ability to opt-out of further communication such as promotions and surveys; see the Opt-Out section below.

The Company does not share any of your personal information with outside organizations, companies, individuals, etc. The only exception to this standard is if such a disclosure is reasonably necessary to respond to any and all legal processes.

4. Links to Other Sites.

The Website may have links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices of the content of those linked websites.

5. Safety & Security Precautions.

The Website has strict security measures in place to protect you and your information from fraud. Once your information is provided to Antler Pump & Motor Corporation, we strive to ensure the confidentiality of your identity and information.

6. Opt-Out.

The Company provides you with the opportunity to opt-out of receiving promotional and other non-essential, marketing-related communications from Antler Pump & Motor Corporation. If you would like to opt-out of these select communications, please see any of the Company’s email communications and follow the directions indicated.

7. Account Protection.

Your password ensures the security of your account. When choosing a password, the Company suggests using various characters. It is highly recommended that you do not disclose your Sanitaryplumbing.com password to anyone. (If you do disclose your password or your personal information with others, you are responsible for all actions taken in the name of your account.) If the security of your password is compromised for any reason, please contact the Company immediately.

8. Accuracy of Information

The Company does not guarantee the accuracy of information for any and all of its properties on the Website, and is not responsible for any errors or misrepresentations (made by Renters, the Client, or otherwise).

9. Cookies

The Company may place a small cookie on your computer’s hard drive. This allows us to personalize your use on the Website. In order to maximize the functionality and usability of the Website, you must set your browser’s preferences to allow both permanent and temporary cookies.

10. Changing Your Personal Information.

Should your personal information change, please immediately update your information on the Website. This will ensure the accuracy of our records. The Company does retain personal information from closed accounts in order to comply with law and collect and disburse any fees owed.

11. Third Parties

This Privacy Policy addresses only the use of information we collect from you. Since Antler.nyc does not control the privacy policies of third parties, you are subject to the privacy policies of those third parties. It is advisable that you consult with the management of third parties before you disclose your personal information to others.

12. General

We may amend this Privacy Policy at any time by posting the amended terms on the Website. All amended terms are immediately effective after they are initially posted on the Website.

13. Privacy Policy Questions & Concerns

Questions and/or concerns regarding the Policy should be emailed to the following email address: info@omniagroup.nyc.