Omnia Mechanical Group

571 Timpson Place Bronx, NY 10455

Phone: 212-534-2500

Contact us on email!

No Water in an Apartment? Most Common Problems and How Best to Act as a Landlord or Property Manager

As a landlord in New York City, you are legally obligated to provide water for your tenants. Otherwise, you may be subject to citations, fines, and even lawsuits. If an occupant comes to you or the property manager complaining about no water in an apartment, they may already be in a state of panic. Loss of water means no bathing, cooking, cleaning, or drinking – essential needs – which is why providing water is regulated for property owners in the city.

Here are the things to check in this situation so you can figure out the cause of the problem and get it fixed as quickly as possible.

Check Whether It’s a Neighborhood, Building, or Unit Problem

Isolate the issue

First, you need to see if the lack of water is limited to one apartment, or if it’s a larger problem. Check other taps near the unit as well as the water supply in other spots of the building. If no one has water, the problem is obviously larger than one apartment. In this case, it’s most likely one of four things:

  • The water has been shut off in the entire neighborhood or is at very low pressure due to a fire, construction, accident, or similar reason. You might see the reason for no water by walking out your front door, or you may have to chat with nearby property managers.
  • The water utility has shut off water supply to your building due to unpaid bills or citations regarding sanitation, safety, etc. You need to work this out with the city ASAP to avoid further complications regarding your legal requirements to tenants.
  • You have a major blockage in your water supply line entering the building. This needs to be cleared. Then a filter should be placed to prevent sediment, rust, mineral scale, and other undesirable elements from blocking your line.
  • A main water distribution pump that supplies your building isn’t working right. See the end of this post for more information about pump failure.

Make Sure Local Valves Are Open

Can water flow freely?

If you determine that the problem is limited to one apartment or perhaps a small cluster of apartments, the next step is to see if a simple fix can remedy the problem. Maybe a valve supplying the unit or area was accidentally shut off during routine maintenance or other work. It’s possible too that a valve isn’t working properly due to being broken or encrusted with hard water mineral scale or sediment. In this instance, the valve needs to be cleaned or replaced.

If only one unit has no water, check to make sure all the valves beneath sinks and behind toilets are open. Occasionally, curious kids like to play with these and can unwittingly shut off water throughout the apartment. If a single fixture has no water and the valve is adjusted correctly, it means the fixture has to be cleaned or replaced due to malfunction or years of scale buildup.

Sometimes, just the aerator on a tap is covered with lime. This can be removed by soaking it in lemon juice or vinegar for at least a few hours. You can fill a small plastic bag with the dissolving liquid, place it over the faucet to cover the aerator, and secure it with a rubber band or tape to let it soak for a while.

Look for Pipe Blockages or Leaks

Watch for clogs, frozen pipes, and water loss

The next thing to check is that the pipes supplying the apartment without water are fully functional. There can be a number of reasons why water isn’t making it to its destination, including clogs, frozen pipes, and leaks.

If your pipes are very old, they may have become caked with buildup on the inside, so much so that water can no longer reach certain areas. A professional plumber can advise you about replacing them.

Frozen pipes also provide a barrier to water distribution. This is a common occurrence in New York City in the colder months, particularly on north-facing walls or parts of the building that are exposed to constant wind. As well as blockages during wintertime, you may see frost or water beading on these pipes. Previous freezing may have caused leaks along the length of a pipe. Long-term, these conduits and the area around them need to be insulated against freezing.

A frozen pipe will rarely thaw on its own and can burst, causing massive water damage. Therefore, you need to deal with the frozen pipe immediately. It needs to be gradually warmed to prevent bursting. Again, this is something a licensed plumber can assist with, like our partners at Sanitary Plumbing.

Evaluate Pump Operation

Are pumps distributing water properly?

As pump experts, we at Antler Pumps often find no water in an apartment or an area of a building to be due to pump malfunction, including the aforementioned main distribution pump, if you have one. If the water loss is in an upper story, it could be that your pressure booster pump isn’t working (or that you need one to begin with). A pressure booster pump ensures water distribution reaches all levels of the building when the force of gravity doesn’t help.

If your water loss is only related to hot water taps, it could be a pump related to your boiler system being broken or stuck. Perhaps the pump supplying hot water isn’t working, or even the boiler feeder pump that supplies fresh water to your boiler as needed (be sure it’s not just that the float sensor is stuck).

Signs a pump isn’t working include:

  • Pump won’t turn on or stay on when it should
  • Worn or broken electrical wires or plugs
  • Pump turning on triggers circuit breaker to shut off power
  • Pump extremely hot to the touch (overheated)
  • Excessive or unusual noise or vibration
  • Pump runs constantly (but still may not move water)
  • Pump seems to be operating correctly, but little to no water is moving (problem with internal elements of the pump)
  • Leaking water
  • Hardened or cracked seals, gaskets, or O-rings
  • Gauges or controllers indicate a problem, such as lack of pressure

Call in the Experts

Rely on Antler Pumps for professional service

Sometimes the solutions to the pump problems raised above are obvious and something you can fix on your own. But when you have no water in an apartment or any other part of your building and you need professional help, Antler Pumps are the experts to rely on. Call us at 212-534-2500 or reach out online to schedule an appointment.


Our Privacy Policy

Omnia Mechanical Group(the “Company”) strives to ensure the highest standards for property listings and customer information privacy. Please review the following statement to learn about our company practices and policies. Please be aware that our Privacy Policy is subject to change at any time.

1. Purpose.

This Privacy Policy (“the Policy”) provides information on how the Company uses your personal information. By agreeing to the Policy, you agree to our collection and use of your personal information as described in the Policy. This Privacy Policy is effective for all new users of Sanitaryplumbing.com.

2. Personal Information.

You can browse some areas of Antler.nyc (“the Website”) without being a registered user. However, certain activities do require registration. (You consent to the transfer and storage of your information by registering with Antler.nyc). We may collect and store the following personal information:

  • Name, email, address, telephone number, and (depending on the service used), move-in dates;
  • Transactional information (such as lease terms, lease parties);
  • Computer sign-on data, statistics on page views, and traffic to and from the Website; and
  • Other information, including IP address and other web log information.

3. Use of Information.

Our primary purpose in collecting personal information is to provide you with a safe and user-friendly experience. For example, the Company may use your personal information to:

  • Improve our services and the Website’s content and layout;
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  • Track and record customer satisfaction with our services;
  • Protect the Company against error and fraud;
  • Inform you of special promotions and announcements;
  • Enforce our agreements, terms, conditions, and policies; and
  • As otherwise described to you at the time of collection.

We may occasionally ask you to complete optional surveys. These surveys are used to improve and customize your experience with Sanitaryplumbing.com.

The Company always provides you the ability to opt-out of further communication such as promotions and surveys; see the Opt-Out section below.

The Company does not share any of your personal information with outside organizations, companies, individuals, etc. The only exception to this standard is if such a disclosure is reasonably necessary to respond to any and all legal processes.

4. Links to Other Sites.

The Website may have links to other websites that may collect personally identifiable information about you. The Company is not responsible for the privacy practices of the content of those linked websites.

5. Safety & Security Precautions.

The Website has strict security measures in place to protect you and your information from fraud. Once your information is provided to Antler Pump & Motor Corporation, we strive to ensure the confidentiality of your identity and information.

6. Opt-Out.

The Company provides you with the opportunity to opt-out of receiving promotional and other non-essential, marketing-related communications from Antler Pump & Motor Corporation. If you would like to opt-out of these select communications, please see any of the Company’s email communications and follow the directions indicated.

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Your password ensures the security of your account. When choosing a password, the Company suggests using various characters. It is highly recommended that you do not disclose your Sanitaryplumbing.com password to anyone. (If you do disclose your password or your personal information with others, you are responsible for all actions taken in the name of your account.) If the security of your password is compromised for any reason, please contact the Company immediately.

8. Accuracy of Information

The Company does not guarantee the accuracy of information for any and all of its properties on the Website, and is not responsible for any errors or misrepresentations (made by Renters, the Client, or otherwise).

9. Cookies

The Company may place a small cookie on your computer’s hard drive. This allows us to personalize your use on the Website. In order to maximize the functionality and usability of the Website, you must set your browser’s preferences to allow both permanent and temporary cookies.

10. Changing Your Personal Information.

Should your personal information change, please immediately update your information on the Website. This will ensure the accuracy of our records. The Company does retain personal information from closed accounts in order to comply with law and collect and disburse any fees owed.

11. Third Parties

This Privacy Policy addresses only the use of information we collect from you. Since Antler.nyc does not control the privacy policies of third parties, you are subject to the privacy policies of those third parties. It is advisable that you consult with the management of third parties before you disclose your personal information to others.

12. General

We may amend this Privacy Policy at any time by posting the amended terms on the Website. All amended terms are immediately effective after they are initially posted on the Website.

13. Privacy Policy Questions & Concerns

Questions and/or concerns regarding the Policy should be emailed to the following email address: info@omniagroup.nyc.