Frequently Asked Questions
General Questions
Who is Omnia Mechanical Group?
Omnia is New York City’s integrated building-systems partner for plumbing, heating, boilers, pumps and motors, and electrical. One accountable team with one coordinated outcome.
What types of properties do you serve?
Multifamily/co-ops/condos, residential homes, and commercial & institutional buildings across the five boroughs: Manhattan, Brooklyn, Queens, The Bronx, Staten Island, and Westchester County.
Are you licensed and insured?
Our team carries all required NYC and Westchester licenses. Certificates of Insurance are available on request.
What are your service hours?
Standard service runs weekdays from 8:00am to 5:00pm. Emergency response is available after hours, nights, and weekends.
Do you provide estimates before work begins?
Yes. We provide written estimates after a site visit or based on a clear scope and photos. Work begins after you approve.
Do you handle permits and filings?
Yes. We prepare and submit required permits and filings for DOB or DEP when the scope requires it.
Plumbing & Heating Questions
What plumbing services do you offer?
Repairs, radiator/steam solutions, sewer & drain cleaning, code & compliance (LL152, RPZ), gas leak inspection & repair, and renovations/modernization.
Can you handle steam heat/radiator issues like banging or balancing?
Yes. We service steam traps, valves, and air vents, and provide full steam system diagnostics to restore quiet, even heat.
Do you provide emergency drain cleaning?
Yes. We handle main and branch line cleaning, camera inspections, and preventative plans to reduce backups.
Boiler Questions
Do you replace boilers and perform oil-to-gas conversions?
Can you help with NYC heating compliance?
Yes. We perform annual boiler inspections and certifications, violation close-outs, combustion testing, and maintain digital records.
What if I have a gas leak or a gas shutdown?
We provide emergency response, pressure testing, documentation, repairs, and gas restoration.
Do you service domestic hot water systems?
Yes. Repairs/replacements, commercial water heaters, recirculation pumps, scale prevention, and seasonal tune-ups.
Electrical Questions
What electrical work do you handle?
Repairs/maintenance, construction & remodeling, boiler/control wiring, emergency & safety lighting, and power upgrades & meter conversions.
Can you integrate boiler controls and heat timers?
Yes. We handle control wiring, sensors and thermostats, protection and grounding, and full troubleshooting.
Do you manage emergency/exit lighting compliance?
Yes. We install, test batteries, inspect, retrofit, and report to keep properties inspection-ready.
Pump, Motor, & Fan questions
Which pump and motor systems do you service?
Booster, circulator, submersible/sewage, condensate pumps; electric motors, roof/exhaust fans, VFDs, and custom/control panels.
Omnia+ Questions
What is Omnia+?
A flexible membership program for proactive maintenance and NYC compliance across the systems you choose. One partner, one schedule, zero surprises.
Which systems are eligible for membership?
Boilers, pump & motors, backflow prevention devices, electrical, natural gas piping, fire suppression, and drain cleaning—bundle to save and simplify.
Why choose a membership?
Compliance confidence (DOB/DEP/FDNY), predictable costs, longer equipment life, and priority scheduling under one coordinated plan.
Can I bundle multiple systems under one plan?
Yes. You can include a variety of plumbing, boilers, pumps, and motors, electrical, fire suppression, and drain cleaning under one coordinated plan.
How We Work Questions
How fast can you respond to emergencies?
Our service managers dispatch plumbers, boiler specialists, electricians, or pump mechanics for same-day/next-day service. Technicians are also available for night, weekend, and holiday emergencies.
What’s included in maintenance plans?
Seasonal tune-ups, coordinated multi-trade visits, checklists, readings/photos, and prioritized recommendations—aligned to NYC compliance cycles. Visit our shop to see all of our maintenance plans.
Which compliance items can you manage?
DOB boiler inspections/registration, LL152 gas inspections, RPZ testing, fire suppression checks, and electrical life-safety surveys—with filings and audit-ready records.
